When you add 2 more licenses on March 15, 2021, you are charged for 82 licenses going forward. You activated 80 licenses (invited users and active users), you pay for 80 licenses. The sum already paid for the existing users gets deducted again.Īnother simple way to visualize these line items from the same example: On July 05 the customer adds eight new users, which adds to 90 total users and a sum of 5,9991.69 € pro-rata for the remaining period of the contract year. As the customer paid for 80 users already upfront, these costs get subtracted (the 'Unused time' line). The amount billed equals 8,176.60 € pro-rata for the remaining months of the contract year. On March 15 two new users have been uploaded, which now adds up to 82 users in total. In this example, the customer agreed on 80 licenses when starting the contract. Important note: all invited and active users will be billed and added to your invoice.Īn interim invoice can be read as followed, please refer to the example below:

New interim invoices get triggered monthly if a certain amount has been surpassed. Upon reaching a threshold of new users added within the period, you will receive an interim invoice in which each additional user is charged pro-rata from the time they were added for the remaining time of the contract. You can add users throughout the contract period. When you first submit your payment information, you will be charged upfront for the agreed amount of users and interval, monthly or yearly, unless your contract stipulates a delayed start date. Please see the exemplary invoice below.

Me zen desk billing invoice